Clear, responsible and independent
The practical and legal information that applies when you use this website, download a resource or buy a Prestige Orlando plan.
Who you are buying from
Prestige Orlando Planning is a trading name of Ryan Johnstone, a sole trader established in England.
Email: Ryan@PrestigeOrlando.co.uk
Website: prestigeorlando.co.uk
In these policies, “Prestige”, “we”, “us” and “our” mean Ryan Johnstone trading as Prestige Orlando Planning. “You” means the customer or website user.
Terms of service
These terms cover the website, free resources, ready-made digital itineraries, personalised itinerary services and related revision or priority-delivery add-ons. You must be at least 18 and legally able to enter a contract to place an order.
Product descriptions, inclusions, prices and delivery information shown when you order form part of the contract. Prices are in pounds sterling and include any tax that we are required to charge. Payment is processed securely by Stripe; we do not receive or store your full card details.
For a ready-made plan, the contract is formed when Stripe confirms successful payment. For a personalised plan, submit the questionnaire first. The contract is formed only after we confirm the package, scope and delivery timing and Stripe confirms payment. An automated acknowledgement of a questionnaire or enquiry is not acceptance of an order.
Ready-made plans are supplied as PDF digital content through a private download link after successful payment. The link normally expires after 14 days and permits up to five downloads, so save the file to your device. Personalised plans are delivered by email as a PDF by the date agreed in writing. Contact us promptly if a promised link or file does not arrive.
We may decline an order before acceptance, or cancel where we cannot safely or lawfully provide the service, the requested deadline is not achievable, information needed to perform the service is not supplied, or there is fraud or misuse. If we cancel after payment for reasons not caused by you, we will refund the undelivered part.
We provide planning information with reasonable care and skill. If we breach the contract, we are responsible for loss or damage that was a foreseeable result of that breach. We are not responsible for loss caused by inaccurate customer information, failure to follow current official instructions, or events outside our reasonable control.
Nothing in these terms excludes or limits liability where it would be unlawful, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. We do not exclude rights relating to digital content or services that are not as described, of satisfactory quality where that test applies, fit for a stated purpose, or supplied with reasonable care and skill.
The terms accepted at the time of your order apply to that contract. We may update the website terms for future orders. If part of these terms is unenforceable, the remainder continues to apply.
English law governs these terms. If you live elsewhere in the UK, you retain any mandatory protections and may normally bring proceedings in the courts where you live. Customers outside the UK may also have mandatory local rights that these terms do not remove.
Cancellation and refund policy
A UK consumer normally has 14 days from formation of the contract to cancel a digital-content order. We will only begin immediate supply during that period after you expressly request immediate access and acknowledge that your cancellation right will be lost when the download supply begins.
If you do not request immediate supply, contact us before accessing the file and within 14 days to cancel. Once immediate supply has begun following the required consent and acknowledgement, a change-of-mind cancellation or refund is not available.
Your statutory rights continue after download. If the wrong file is supplied, the link fails, or the digital content is faulty or materially not as described, contact us. We will provide a working replacement, correct the content where appropriate, or give the remedy required by the Consumer Rights Act 2015, which may include a price reduction or refund.
A plan becoming out of date because a park later changes its hours, operations, prices or attraction availability is not by itself a defect, provided the plan matched its description and the information reasonably available when published.
Cancellation and revision policy
Personalised payment is invitation-only. After reviewing the questionnaire, we confirm the package, safe scope summary, price and delivery date and send a private, expiring payment invitation. Before Stripe opens, the customer must accept the current service terms and choose whether work may begin during or after the 14-day cancellation period. We retain the wording selected, timestamps, questionnaire reference and payment status with the contract record.
You may cancel a personalised-service contract within 14 days after it is formed. If you expressly ask us to begin during that period and then cancel before completion, we may retain or charge a proportionate amount for work properly completed up to cancellation. If the service has been fully performed during the period following your express request and acknowledgement, the statutory cancellation right ends on full performance.
After the statutory period, we may still agree to cancel work that has not begun. Once research or drafting has started, any discretionary refund will reflect the unperformed part. No change-of-mind refund is normally available after the first complete itinerary has been delivered. This does not affect remedies where the service is not supplied with reasonable care and skill or does not match the agreed description.
The delivery date and scope are confirmed before payment. If you delay supplying answers, decisions or corrections that we reasonably need, the delivery date may move by the length of the delay. Priority delivery costs 15% of the confirmed package price, is subject to availability and only applies when agreed before purchase.
Each personalised package includes one consolidated round of reasonable amendments submitted within seven calendar days after first delivery. Corrections needed because we did not follow the agreed brief do not use this revision allowance.
A revision may refine priorities, pacing, wording or practical details within the confirmed scope. New travel dates, parks, ticket products, accommodation, group composition or a substantially different brief may require a new quote. A further consolidated revision round costs £25 and must be confirmed before purchase.
To cancel where a cancellation right applies, email us with: “I give notice that I cancel my contract for [product or service], ordered on [date]”, followed by your name, order email and the date. Any clear statement that you wish to cancel is sufficient.
Privacy and retention policy
Ryan Johnstone trading as Prestige Orlando Planning is the data controller. Privacy enquiries and rights requests can be sent to Ryan@PrestigeOrlando.co.uk.
We use carefully selected providers for website hosting and protected storage, Stripe for payments, Resend for transactional email delivery and Google Workspace for business communications. They receive only the information needed for their function. We may also disclose information to professional advisers, regulators, law enforcement or courts where necessary and lawful. We do not sell personal information.
Some providers may process information outside the UK. Where UK data-protection law requires it, we rely on an adequacy regulation or appropriate contractual and organisational safeguards.
Questionnaire answers are encrypted before storage and restricted to authorised access. Ordinary business notifications contain only a non-sensitive summary and a protected link. No online service is risk-free, but we use proportionate technical and organisational safeguards and review access.
We may keep information longer where reasonably needed for a legal claim, complaint, fraud investigation or legal duty. At the end of a retention period it is deleted or anonymised; residual backup copies may remain temporarily until overwritten.
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or transfer of your personal information, and may withdraw consent at any time. You also have an absolute right to object to direct marketing. We may need to verify your identity and will normally respond within one month.
You can complain to the Information Commissioner's Office. Please contact us first if you are comfortable doing so, as we would value the opportunity to resolve the concern.
Our services are ordered by adults and are not directed to children. We ask only for a child's age and approximate height where relevant—not their name. The lead customer must be authorised to provide information about everyone included in the questionnaire and should share this privacy information with them where appropriate.
Cookie policy
Prestige Orlando Planning uses first-party, privacy-friendly analytics to count page views, entry visits, popular pages and referral or campaign sources. This analytics system does not set cookies, write identifiers to your device, store IP addresses or create a persistent visitor profile. We therefore do not display a non-essential-cookie consent banner.
Our hosting and security infrastructure may use strictly necessary technology to deliver pages, balance traffic, prevent abuse and protect form submissions. When you choose a Stripe checkout link, Stripe may use cookies and similar technology on its own hosted pages for secure payment, fraud prevention and payment preferences under Stripe's notices.
You can block or delete cookies through your browser, although blocking strictly necessary technology may prevent forms or checkout from working. If we introduce advertising, behavioural tracking or analytics that stores or reads non-essential information on your device, we will update this policy and obtain the required consent before it runs.
Complaints procedure
We are not currently committed to a particular ADR provider. UK consumers can obtain independent guidance from the Citizens Advice consumer service. This procedure does not restrict your statutory rights or access to the courts.
Intellectual property
Copyright and all other intellectual-property rights in Prestige plans, downloads, layouts, written guidance and branding remain with us or our licensors. Purchase or free download gives you a limited, non-exclusive, non-transferable licence to:
You must not sell, sublicense, upload publicly, distribute to other groups, remove ownership notices, republish substantial parts, or use a Prestige product to create or train a competing or commercial product. Travel agents, planners, content creators and other businesses need prior written permission. The licence ends if the product is obtained unlawfully or materially misused.
Independent planning
Prestige Orlando Planning is independent and is not affiliated with, endorsed by, sponsored by or acting as an agent for Walt Disney World, Universal Orlando Resort, SeaWorld Orlando, Busch Gardens Tampa Bay or any other destination, operator or ticket provider. Destination names and trademarks belong to their respective owners and are used only to identify places covered by the plans.
Itineraries are planning aids—not tickets, reservations, queue access, travel packages or guarantees. Park hours, attractions, virtual queues, paid queue products, transport, menus, prices, policies, weather and availability can change without notice. Always check current information in official park apps and websites before purchase and again during the trip.
We are not a travel agent, ticket seller, medical adviser, accessibility authority or insurer. Allergy and access notes help organise a route but do not replace direct discussion with the venue or trained staff. You remain responsible for travel documents, tickets, reservations, insurance, safety decisions and compliance with official rules.
Access to our service
We aim to provide readable contrast, keyboard access, clear labels, responsive layouts and practical PDFs. If a page, form or document creates a barrier, contact Ryan@PrestigeOrlando.co.uk and describe the format or adjustment that would help. We will provide a reasonable alternative where practicable.
Use the general contact form for any question about these policies.
